Computer Services Section

Staff Helpdesk Services

Staff Help Desk provides first-level technical support to all HCT staffs. The main office for Staff Helpdesk Services is located at N426 (Admin Building, extension no. 5089. An Online Helpdesk System is provided to staff to cater to their requests. Log-in credentials are required for this system and only available for Intranet use.

  • Network Services
  • Hardware troubleshooting
  • Software troubleshooting
  • IP Phones
  • Internet Services
  • Mail Exchange Services
  • College website announcement
  • Short Messaging System
  • Photo Shoot Services
  • Data display system
  • Network User Accounts (username and password)
  • Antivirus Services
  • Wireless configuration
  • Software Installation
  • Student Management System (Academic Module)
  • E-Learning Services
  • DMS


Procedures:
The requester can do one of the following method of sending technical request:

Call Helpdesk
1. Call Helpdesk hotline at 5089.
2. Helpdesk Coordinator will delegate task to the available technician.
3. Technician will analyze the technical problem and find appropriate solution.
4. If the problem is solved by the technician, the requester must sign the service request form and submit to helpdesk. If the 5. problem is not solved it will be elevated to the affiliated professional organization such as the vendor or supplier of any particular hardware or software.
5. Helpdesk Coordinator will encode data and generate the Helpdesk Report.

Send email at This email address is being protected from spambots. You need JavaScript enabled to view it.
1. Helpdesk Coordinator will delegate task to the available technician.
2. Technician will analyze the technical problem and find appropriate solution.
3. If the problem is solved by the technician, the requester must sign the service request form and submit to helpdesk. If the problem is not solved it will be elevated to the affiliated professional organization such as the vendor or supplier of any particular hardware or software.
4. Helpdesk Coordinator will encode data and generate the Helpdesk Report.

Log on to Staff Portal and check the link Online Helpdesk System of the HCT website
1. Helpdesk Coordinator will delegate task to the available technician.
2. Technician will analyze the technical problem and find appropriate solution.
3. If the problem is solved by the technician, the requester must sign the service request form and submit to helpdesk. If the problem is not solved it will be elevated to the affiliated professional organization such as the vendor or supplier of any particular hardware or software.
4. Helpdesk Coordinator will encode data and generate the Helpdesk Report.

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